Refund policy

Returns & Refund Policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and returned with its original packaging, accessories, tags, and any included parts when applicable. Proof of purchase or your order number may be required.

To request a return, please contact us at mironam@naver.com before sending anything back.

Please do not send a product back without prior authorization. If your return is approved, we will provide the appropriate return instructions and return address.

Items returned without prior approval may not be accepted.

Change-of-Mind Returns

If you simply change your mind, order the wrong item, or no longer want the product, return shipping costs are generally the customer’s responsibility.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, missing parts, or if you receive the wrong item, please contact us as soon as possible at mironam@naver.com.

Please include:

Your order number
A brief description of the issue
Clear photos or video of the product
Photos of the shipping package when relevant

After reviewing the issue, we may offer an appropriate solution such as a replacement, refund, partial refund, or return instructions.

If we determine that the item is damaged, defective, or incorrect through no fault of the customer, we will provide appropriate instructions and will not require you to pay return shipping costs when a return is necessary.

Non-Returnable Items

Certain items may not be eligible for return, including:

Perishable goods
Live plants
Personalized or custom-made products
Personal care or hygiene products that have been opened or used
Hazardous materials
Flammable liquids or gases
Gift cards

Please contact us before ordering if you are unsure whether a particular product is returnable.

Sale and Final-Sale Items

Products clearly marked as Final Sale or Non-Returnable may not be eligible for change-of-mind returns.

This restriction does not prevent you from contacting us about products that arrive damaged, defective, or incorrect.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, size, model, or option, please contact us regarding the original item. Once the return is approved, you may place a new order for the desired item.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at mironam@naver.com.

We will try to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once it has entered processing or has been submitted to the supplier or carrier.

If an order has already shipped, the return policy above will apply.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed after we confirmed that your refund was issued, please contact us at mironam@naver.com.

Lost or Delayed Packages

Shipping times are estimates and may occasionally be affected by carrier delays, customs processing, weather, or other circumstances outside our direct control.

If tracking shows an unusual delay or you believe your package may be lost, please contact us at mironam@naver.com and we will review the shipment.

European Union Customers

If your order is shipped to a country where applicable consumer protection law provides additional cancellation, withdrawal, or return rights, those statutory rights will apply in addition to this policy.