Shipping Policy

Thank you for shopping with WingTwo Garden.

We work with trusted fulfillment partners and suppliers to deliver gardening and outdoor products directly to our customers.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Processing times may vary depending on the product, supplier availability, holidays, or order volume.

Once your order has been processed and shipped, tracking information will be provided when available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, product, supplier, and shipping method.

For orders shipped within the United States, delivery typically takes approximately:

7–20 business days after shipment

Some products may arrive sooner, while others may take longer.

All delivery dates and times are estimates and are not guaranteed.

Multiple Packages

Because some products may be fulfilled by different suppliers or warehouses, items from the same order may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless clearly disclosed before checkout.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time for tracking information to become active after the carrier receives the package.

If tracking has not updated for an extended period, please contact us at:

mironam@naver.com

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before completing your purchase.

If you notice an incorrect address, contact us as soon as possible.

We will attempt to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.

WingTwo Garden is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

Delayed Shipments

Occasional delays may occur due to circumstances outside our reasonable control, including:

• Carrier delays
• Customs or inspection delays
• Severe weather
• Holidays
• High shipping volumes
• Supplier processing delays
• Transportation disruptions

If your shipment is significantly delayed, please contact us and we will review the available tracking and shipment information.

Lost Packages

If you believe your package has been lost, please contact us at mironam@naver.com.

We will review the tracking information and, when appropriate, contact the supplier or carrier to investigate.

Depending on the circumstances and available evidence, an appropriate resolution may include a replacement or refund.

Damaged or Incorrect Orders

Please inspect your package when it arrives.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or video of the item
• Photographs of the shipping package when applicable

We will review the issue and provide an appropriate solution.

Please refer to our Returns & Refund Policy for additional information.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Shipping rates may vary based on the product, delivery destination, warehouse location, shipping method, and order size.

Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

WingTwo Garden does not control charges imposed by customs authorities or other government agencies.

Shipping Restrictions

Certain products may not be available for delivery to specific countries, states, territories, or regions due to:

• Carrier restrictions
• Supplier limitations
• Legal requirements
• Product restrictions
• Customs regulations

If we are unable to fulfill an order because of a shipping restriction, we will contact you and issue an appropriate refund for the affected item.

Contact Us

If you have questions about shipping or delivery, please contact:

WingTwo Garden
Email: mironam@naver.com